• So as to ensure that the Order is correctly carried out out, and in accordance with article 1316-1 of the French Civil Code, the Client shall provide reliable details of the delivery location. The Seller reserves the right to refuse any Order which results, for example, from an unusual request, or from bad faith, an Order which has incomplete or incorrect details or for any legitimate reason. Unless otherwise stated in writing or the right of cancellation is exercised, costs relating to delivery shall always be borne by the Client. Delivery of the products is at the risk of the Client and shall be effected on the first threshold unless otherwise stated in writing. Should the packaging of a product be visibly damaged, then the Client should refuse to take delivery of said package from the shipping provider and notify the commercial team at Happy Life SAS within 24 hours of such refusal.
  1. Delivery costs
    • Happy Life SAS’s delivery partner guarantees the highest standard of preparation of the parcels and a choice between the most reliable shipping providers in the world at the most competitive prices (DHL, FEDEX, TNT, COLLISIMO, CHRONOPOST…). The delivery costs are calculated directly at the checkout on the basis of the delivery location, distance, weight and volume of the Happy Life Services. Payment of the delivery costs is deemed acceptance of said costs.
  2. Packaging and insurance
    • Products sent out for delivery are guaranteed against damage and theft for the duration of their transportation, free of charge.
      On receipt of the parcel, the Client must, in the presence of the courier or shipping provider delivering the parcel, check the state of the packaging and the compliance with the Order and all the elements thereof. In the event that there should be discrepancies between the products delivered and those that were ordered, then the Client must express his/her reservations before the courier or shipping provider leaves. If the Client has a doubt or is unable to immediately check the contents of the package at the time of delivery, then he/she must indicate on the receipt provided by the courier or shipping provider that he/she is accepting delivery “subject to unpacking”. Failure to do so will result in the Client being deemed as having accepted the package as is, and the liability for any visible defaults shall be borne exclusively by him/her. If the Client has indicated that delivery was accepted “subject to unpacking”, then he/she shall have 24 hours to submit a claim to the commercial team in respect of any discrepancy between the delivered products and the relevant Order.
      If a Client refuses to take delivery of a parcel, then said parcel with all its contents, and in its original packaging, shall be returned to the shipping provider
      The Client must ensure access to the delivery site. If delivery is rendered impossible due to access issues at the delivery site which the Client did not make known to Happy Life SAS at the time of the Order and the parcel is subsequently returned, then the Client shall be exclusively responsible for payment of the costs related to the shipping provider’s attempt to deliver and those related to the return of the parcel. These costs shall be automatically deducted from the total amount of the Order to be reimbursed to the Client, to the extent that such reimbursement is justified.
  3. Absence of the Client for delivery
    • If delivery is made in the absence of the Client, a notification of attempted delivery shall be left by the shipping provider. Said notification will provide instructions which the Client must follow in order to obtain the relevant parcel. Happy Life SAS shall not be held liable for a failure to understand or comply with such instructions.
  4. Force Majeure
    • In addition to those events which are deemed Force Majeure events by applicable jurisprudence, the following are considered events of Force Majeure which shall exonerate Happy Life SAS from any liability as regards its obligation to deliver the purchased products: wars, riots, acts of terrosim, sabotage, bad weather conditions, violent storms, earthquakes, floods, lightning damage, epidemics, fires, explosions, destruction of machinery, transportation or supply chain blockages, faulty operation or suspension of electrical or telelcommunications networks, blockage of electricity supply, chemical warnings, government or legal restrictions, strikes, lock-outs, sit-ins, work stoppages and any other events which are outside the control of the parties and which prevents normal performance of the contract.
    • All questions relating to delivery can be sent by email to the address which can be found on the “Contact Us” section of the Website or the App.